Case Studies
Customer 1st International
Customer 1st International is devoted to helping businesses achieve excellence - through learning materials, e-learning and self assessment tools. It writes and publishes high quality learning resources to enable individuals and businesses to improve their standards of customer service and it has links with organisations in Europe, USA, South America, UAE, Asia, Africa and the Caribbean, helping established businesses to boost their reputations through service excellence. Accenture, Unilever and the English Tourism Council are examples of the diverse range of organisations for which Customer 1st International has developed bespoke programmes.
Customer 1st has recently gained accreditation from ABP for its Award for Customer Service Professionals and its Award for Customer Service Managers.
"Finding a customer focused awarding body, which could support us globally was crucial for the success of our company. We soon identified ABP as the perfect solution. Their support has been outstanding, they deliver what they promise, they are very professional and have exceeded our expectations. We have over 2000 participants from one organisation at present and ABP manages to offer a personal touch, nothing is too much trouble. ABP are approachable, accurate and customer-centric all vital components for the success of our awards." Stephanie Edwards, Managing Director of Customer 1st International.
London College of Management Studies
Until recently, (LCMS) offered an unaccredited in-house Diploma programme. ABP accreditation of the LCMS Diploma programme made an agreement possible with the University of Gloucestershire. Holders of the ABP accredited programme are now afforded 75 credit exemptions from the University of Gloucestershire MBA programme (180 credits).
"Obtaining ABP accreditation of the LCMS Diploma has enhanced the quality and credibility of the programme and the exciting new progression route facilitated by ABP has resulted in the programme becoming even more popular than ever!" Dr Datta, Vice Principal, LCMS
The Harriet Educational Group (Singapore)
The Harriet Educational Group is a leading further and higher education and training provider in the region. HEG recently obtained accreditation from ABP of some of its short, personal finance and management-related training programmes aimed at those already in employment.
"From an employer perspective, research suggests that helping staff to obtain a qualification as part of training makes them more marketable but does not increase the likelihood of them leaving the organisation. Linking training to a qualification that rewards the achievement of new skills will enhance the image of the organisation as a good employer, making it more likely that staff will stay. Furthermore, being able to offer a qualification as part of training creates a competitive edge when organisations recruit new staff." James Chua, MD, HEG
All centres interested in obtaining approval from ABP should contact info@abp.org.uk. The approval procedure includes a review of the centre's resources and may also include a centre visit by an ABP representative. Centres which are already ABE accredited will not be subject to a further approval fee from ABP.
For more information regarding the ABP accreditation services, centres should contact info@abp.org.uk.