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ABE Level 3 Award in the Principles of Business Etiquette (QCF)


  • Level: 3
  • Ofqual Number: 600/6857/7
  • Type: QCF
  • Guided Learning Hours: 20
  • Credit Value: 5

Please Note

ABE Level 3 Award in the Principles of Business Etiquette (QCF) may also be achieved within the ABE Level 3 Diploma in Business Skills and the ABE Level 3 Certificate in Business Skills

Benefits of the Qualification  

The primary benefits of achieving this qualification is that the learner will be able to:

  • Understand the cultural business expectations that are needed in the modern business environment
  • Confidently interact in a professional manner and know the importance of this for businesses
  • Confidently progress into employment in a range of occupational areas
  • Progress onto an equivalent and/or higher level qualification

Key Points

  • A qualification in its own right  which also comprises one unit within the ABE Level 3 Diploma in Business Skills (QCF) and the ABE Level 3 Certificate in Business Skills (QCF)
  • Covers topics that are at the forefront of modern business techniques
  • Ideal for those who wish to stand out from the crowd in their working environment
  • High quality content

Qualification Objective

This unit will focus on how a business interacts with both external and internal stakeholders as well as the established convention in which businesses relate to each other. The Learner will develop an understanding of cultural business expectations that are to be expected in the modern business environment.

Learners will also explore the concept of business ethics to enable individuals to become confident in interacting in a professional manner and recognise the importance of this for businesses

Qualification Specification

Unit Summary

Qualification Information Sheets

Learning Outcomes

  • Understand what is meant by business etiquette
  • Understand the importance of professional and cultural expectations in business
  • Know how to respond in a professional manner to customers and work colleagues
  • Understand the importance of communicating in a conflict situation
  • Understand the importance of ethical business behaviour

Support Material for Training Providers

ABP approved centres will receive additional support materials free of charge including;

  • Detailed content of each unit       
  • Reading Lists       
  • Tutor support materials including sample assignment briefs complete with guidance for model answers    

Colleges are NOT bound to following these materials and are able to either develop or purchase further resources from independent suppliers


The style of assessment encouraged by ABP is internally set by the centre and externally quality assured. This may include analysis of case studies, undertaking individual projects, completion of work books or presentations. All Assessment Criteria must be achieved by the learner.

Entry Requirement

ABP requires centres to recruit learners that have the potential to achieve the rigorous standards required of the qualification. Furthermore centres must recruit with integrity and consistency to ensure fairness of access & ability to all learners.

This means that centres have to make a professional judgement about the ability of a potential learner to successfully complete the programme of study and achieve the qualification, based on prior academic learning and/or prior relevant work experience.

For example, achievement of a Bachelor (Hons) Degree, equivalent international degrees, UK level 5 or 6 vocational qualifications and/or several years managerial position within an organisation operating within the sector of this qualification, may be considered in the recruitment process for a level 7 qualification. Regarding a level 5 qualification, achievement of a UK level 4 vocational qualification or successful achievement of a first year Bachelor degree course and/or practitioner experience of the technical subject pursued by the qualification, may be considered within the recruitment process.

Centres which offer this course
1 centre found.

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